Welcome to The Eastwood Emporium terms and conditions. These are set out in order to create an understanding between our company and you as a customer. Here we have outlined our rights as a company and your rights as a consumer. We hope you have an easy and enjoyable shopping experience shopping with us.
The Eastwood Emporium, Suite 4, The Storage Works
Heys Lane, Great Harwood, Blackburn, Lancashire, BB6 7UA
Once you have placed an order with us, you should receive a confirmation email straight to your inbox. This will state information about: the products that you have ordered, your shipping address, your payment method and order confirmation number. In the event of not being able to process your order, we will email you immediately stating the reason that we were unable to process your order. This could be due to unauthorised payment method, unavailable stock or unforeseen circumstances.
If your order is unsuccessful, we will always email you stating the reason as to why the order did not process. If you would like to re-order, please visit our site and complete the order process again.
Cancelling or changing your order
Once we have received your order, we will aim to dispatch all orders the same day or the next working day of you placing your order online. If you would like to cancel your order, then please check its status under your account online. Here it should state the status of your order that you have placed with us. If your order says that it has been ‘dispatched’ then we are unable to cancel your order and you will have to wait for it to be delivered and return it to us in order to be refunded. If your order states ‘pending’ then please contact us as soon as possible to cancel this.
You are responsible for your own returns to us at The Eastwood Emporium. Your item must be sent back to us within 14 days of receiving your order in the condition that it was sent you, with the original packaging. Failure to comply with previously outlined will result in us declining you a refund. Please include a note with your name and order number, so we can identify your return and we can refund you accordingly. You, as a customer are responsible for the payment of postage to send back to us, please retain a copy of your proof of postage for your records. It is under our discretion at The Eastwood Emporium whether we can refund orders that are lost in the post.
We do not offer exchanges at The Eastwood Emporium, under some circumstances we may grant an exchange if this is a simple exchange of similar item. You must pay for postage to send your order back to us.
As a The Eastwood Emporium customer, your order should be received in an undamaged usable condition. If you should happen to receive one of our products damaged or faulty, we can guarantee a full refund or replacement of your product under the decision that we agree that what you have received is faulty.
At The Eastwood Emporium, we will deliver to residential and office addresses, however, we do not provide delivery to P.O box, post offices, or pick-up point locations. All products priced at www.theeastwoodemporium.co.uk have VAT included in the total amount displayed, however this does not include delivery charges.
Regardless of the size and weight of your order, delivery charges will stay the same. For UK delivery we have two options: UK standard and UK next working day. Depending on your country of residence, delivery options vary in prices and what’s available. (Please see delivery information of individual prices and options for each country).
We will not be held responsible for the payment of any sur-charges that may incur for importing your order from the UK with us, this will be your responsibility to enquire about extra charges that you may face when ordering overseas with customs. In event that payment for importing goods is not made from you, we have the right for the goods to be returned to us with any outstanding charges will be made to you as the customer.
If we have to attempt to deliver your order more than once, re-delivery charges will not be carried out for UK orders. However, there may be a fee for European and International deliveries.
We are only able to post orders out once we have received a full payment.
Security and privacy
When it comes to the descriptions and representation of our products online, we try to be as accurate as possible with the way we tell you about a product, from the colour to the description of it. This is to ensure that you know what you are purchasing and are not being misled. However, we cannot be held responsible for slight colour differences on the screens on desktops, mobiles or tablets as these may cause a variation in colours to what is received in person.
Payment options and currencies
We accept payment from the following credit and debit cards via PayPal: visa, MasterCard and Maestro. We also accept payment methods through PayPal and bank transfers. When it comes to currency, our website will convert GBP to the following currencies: Euro, US Dollars. Your rate will be converted into your own currency via our website and we will receive your payment in GBP.
- When purchasing a product from The Eastwood Emporium, you agree to pay wholly for the item purchased and delivery method.
- You agree that if you choose to send your item back to us that you will pay for postage back to us.
- You agree that you are 14 years or over and you have permission from the cardholder or you are the cardholder when purchasing from us.
- We agree to fully refund you once we have received your returned order on the condition that it is in the state that you received it, with no marks damages and has its original tag attached.
To reach our customer service team, please Email Us
We offer promotional discount for our products at The Eastwood Emporium. When promotions are available, you as a customer will be made aware via our emails or social media pages. Codes may last a short period of time depending on the offer and may be limited to a certain amount of customers only. When available, you should be able to enter a code at the checkout before payment is made.
All content on our website has been produced by The Eastwood Emporium and is copyright to us. You must not try to replicate our website in whole or in part, unless given permission from a member of our team and is otherwise is strictly prohibited.